Job Description and Duties – Front Desk

Reports to:  Fort Thomas Swim Club Manager/Asst Manager

Summary/Objective:  Responsible for day-to-day oversight of front desk 

Essential Functions: As a Front Desk worker, you would be responsible for ensuring a clean, safe and fun environment for guests at the pool by showing a strong commitment to customer service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and attend to their pool-related needs as they enter/check-in
  • Answer the front office phone
  • Maintain equipment in the front desk area, ensuring all protocols are followed.
  • Monitor use of the facility and address and/or report potential hazards.
  • Respond to guest inquiries and service issues in a timely, friendly and efficient manner.
  • Ensure proper recording and collecting of money for guests, passes, etc…
  • Perform other duties as needed.


  • Strong management skills
  • Collaborative
  • Excellent interpersonal & customer service skills 
  • Organized
  • Self-motivated
  • Able to multitask
  • Able to take direction

Physical and Mental Demands:  This role requires being able to sit for an extended period of time.

Position Type/Expected Hours of Work: This is a part-time position.